Frequent BIRDGANG Travel Questions

FAQ

No we are not affiliated with the team or the nfl, we will hope to be one day recognized as such for all our dedication and effort growing the traveling fan base, but we are just a group of dedicated fans who enjoy going on road games with other fans. We just wanted to create an easy medium for all fans to enjoy the road games together and thru our many years of going on the road we have listened to what the fans wanted.
We travel ourselves with the group, and stay with you the fans, so we are not offering anything in our packages that we would not be customers of. We take the leg work out of planning the trip. We negotiate a great hotel, and events when we can. We also try to offer several options. We provide a fun safe environment for all fans to travel. And if you have attended one of our road pep rallys before, we know how to have fun. We want to provide an all-in one package so all you need to to is pack your Cards Gear, book that flight, and leave the rest to us !
We would like to think so, traveling to an away game is never cheap. We try our best to offer an affordable package with a ton of features ! When you break down the cost of our package per person it becomes a real value for everything that we bundle in. Game/Hotel/Parties w exclusive specials/Special events/tailgate & transportation ect.
Well as they say early "Bird", redbird that is .... our package are limited and are filled on a first pay first play basis ! When tix are included, best seats go first. Also those who book early will be the first fans offered and hotel or ticket upgrades as they become available to us.
Sadly enough not at this time, we are still trying to work with the airlines on group discounts that are better than the advertised sale price, but whens the last time you have been on an empty plane? So there is no shortage of customers for them ! We recommend 45-60 days out as the best window for airfare sales.
At this time we provide a 3 or 4 Night package, any pre or post travel arrangements must be made by yourself.
We accept Visa, MC, Discover, Amex as well as any additional payments avail in our checkout cart.If you are not paying in full at time of purchase, you will need to email us , we then require a 250.00 deposit per person. Specific payment schedule due dates will show for each package based on date of event. Non payment of final balance will be charged 50% of initial deposit amount.
Birdgang Travel , BG Ent. llc Terms & Conditions
Upon payment of selection, the buyers and travelers agree to be bound by the following terms and conditions. For additional terms Please refer to the specific product for each of these events for additional terms and conditions.Birdgang Travel, Birdgang.com and sponsoring representative(s) (collectively known from here forward as “BG Travel ”) are acting solely as agents. BG Travel is responsible for making the arrangements for accommodations, services and event tickets that constitute the travel package, except to the extent that those accommodations, services or event tickets cannot be supplied or become no longer available for reasons beyond control.
BG Travel shall not be liable, for any personal injury, property damage, inconvenience, loss of time, or any other loss or damage, direct or indirect, arising out of any act, omission or negligence of any direct air carrier, motor coach company, hotel or any other person rendering any service or providing any accommodation or event in conjunction with the travel package. BG Travel shall not be liable, for any injury, loss or damage, direct or indirect, sustained as a result of theft, accident, mechanical breakdown, government action, weather, act of God, failure to make timely payments, or any other reason beyond BG Travel’s control.
Cancellations and Refunds BG Travel requires written notification of cancellation from the traveler. Cancellation notifications received after 1st payment is due are subject to a cancellation fee equal to 25% deposit payments. Cancellations received after 2nd payment is due are subject to a cancellation fee equal to 50% of deposit amount. All travel documents, if issued, must be returned to BG Travel prior to any refund being issued. Refunds shall not be given for unused travel services or any portion thereof. If cancellation by one or more travelers alters the room requirements of the remaining travelers, travelers still traveling may be required to pay a revised rate. Unless otherwise stated in the purchase order, group bookings paid after final payment date are 100% non refundable. But Name changes are allowed up to 15 days before said road event, 10 days before home event. Any deposits made involving game tickets, the price of each ticket is non refundable, the tickets responsibility is that of the buyer, the tickets will then be delivered to the buyer to use or resell.We will make reasonable consideration for personal emergencies. We recommend that you consider purchasing 3rd party tour or travel cancellation insurance. Exceptions to this policy where is cancellation cannot be made for reasons, including weather, acts of God, terrorism, civil unrest.
Changes to Booking Any changes to traveler’s booking requested more than 30 days prior to event date are subject to a $25 administration fee per change made. Any changes within 30 days of the event are subject to 75.00 change charges. Re-sale of all BG Travel packages is strictly prohibited without the express written consent of BG Travel . Permitted re-sales are subject to a 10% transfer and changes fee based on the original purchase price of the package. Upgrades to offered packages will become avail to offer from BG Travel if and when they are avail. Any upgrades on tickets or special requests will require immediate payment in full and will not be refundable.Documentation and Personal Identification It is the responsibility of each individual traveler to obtain the documentation required for their trip such as passports, visas, birth certificates and photo identification.
Hotel Accommodations Traveler agrees to be responsible for all incidental charges incurred in excess of those covered by the package. Incidental charges can include food, beverages, telephone use, internet use, parking fees, and other hotel charges. Also each traveler is self responsible for any damages to hotel or event property. All hotels require a credit card or deposit for incidental charges at time of check-in, in the guests name. Hotels expect departing guests to vacate rooms by 12 noon and arriving guests to check-in later than 3pm, (Unless prior negotiation) to allow for cleaning and maid service. Host hotels do their best to minimize inconvenience and store luggage if you arrive early or need to depart late. BG Travel reserves the right to substitute confirmed hotels with comparable accommodations at either their own or the hotel’s discretion. Accommodations are subject to availability. Names of travelers staying in the Hotel must be provided to BG Travel 30 days prior to travel. Late names, or name changes, that occur inside 30 days of travel will be charged a $25.00/room fee. Late names, or name changes, that occur inside 14 days of travel will be charged a $40.00/room fee.Tickets Unless stated otherwise, BG Travel is not and does not hold itself out to be the official ticket box office for the events in any travel package. Upon payment of the deposit or in full at time of selection, traveler acknowledges that BG Travel often pays a premium to obtain tickets to sold out events and to arrange Fan sections at games and events and that BG Travel accesses tickets from a variety of sources that may or may not include the official ticket sales channel and secondary ticket market sources. Traveler hereby gives permission to BG Travel to use its best judgment and experience and all available ticket sources to provide the tickets included in the travel package. In the event that BG Travel is not able to provide tickets ordered, or a reasonably comparable alternative, BG Travel will reimburse the traveler an amount equal to the amount paid by the traveler for the tickets purchased but not delivered. This reimbursement will constitute the full and final extent of BG Travel's obligation to the traveler in respect to the non-delivery and any loss or damage, direct or indirect, arising there from.
Credit Card Payments Traveler’s authorization to use his or her credit card number for deposit and/or final payments indicates his complete compliance with our booking terms and conditions, whether or not traveler has actually signed the appropriate draft. Verbal authorization of traveler’s credit card confirms traveler’s reservation. Visa, MasterCard, American Express, Discover, and Electronic Funds Transfer are all acceptable forms of payments.Payment Rules Please refer to the event specific payment schedules and/or in BG Travel's marketing documents. The initial deposit payment can be made by cash or credit card. All subsequent payments of 500.00 or more must be made by credit card. Late payments are subject to a late payment fee of 3% of the total outstanding balance of the invoice. This fee is automatically assessed at the point where a payment is past due. Payments that are more than 14 days in arrears are subject to immediate cancellation of the entire invoice with no refund.
Airline Reservations and Changes BG Travel has no affiliation with any airline. Any airline reservations done on a traveler’s behalf by BG Travel are subject to the applicable airline rules and regulations, changes and cancellation policies. Traveler is advised to contact their airline 12 hours before departure and again 4 to 6 hours to re-confirm departure time.Special Needs & Guests needing AccesibilityBG Travel asks that all guests make us aware if they are in need of any special assistance based on a medical issue or disability. We will make sure to make what ever necessary accommodations to the extent we are able.Affiliation BG Travel is not affiliated with any sports team, league, association or organization, unless otherwise stated.
Jurisdiction These terms and conditions shall be governed by the law of the State of Arizona and of the USA where applicable. Any disputes regarding these terms and conditions shall be resolved exclusively thru mediation in the State of Arizona. By selecting to purchase a transaction thru BG Ent. LLC Dba: BG Travel Fan Site Traveler's agree that...They have read, fully understand and agree to be bound contractually with BG Travel by these terms and conditions.We also do not store or capture any customer credit card information, that is all processed via our PCI compliant payment services.POLICY UPDATED 05/2016
Why we would hope you would enjoy the overall package, we understand that some people want to find the "Deals" themselves so we do offer items "A la Carte" these will be listed for each trip. In the event that we offer a "package purchase only event" you can not purchase it by itself. Also tickets and event wristbands are limited and given priority sales in the included package. We reserve the right to cancel and refund any event that is oversold due to conditions beyond our control.
Well just look at some of our pictures from the away games, and travel, fun, food, football and a lotta great FANS ! #Birdgang
While we hope to one day be able to cover every road game on the schedule we will offer certain games for trips based off of customer input and fan polls. We strive to get the best possible deal for all the fans in the group, and that usually requires a large number of fans. We will post upcoming trips on the website, in our news letter, and on social media. We look forward to growing with the fan base !!
All travel packages or events are guaranteed once they are paid in Full. They are also in order of who pays first, is guaranteed room, game ticket, and what ever events are included. We book you into a slot at time of full payment so once again these are limited.We do not offer any trip insurance, that would be negotiated thru you and 3rd party provider.
All packages are designed for optimal savings while including every option of the trip. Prior to purchase you can contact us for an alternative and if we can adjust pricing we will be happy to work with you. ( example: I want the whole hotel and event package, but already have a game ticket) We can work out a portion of the price.......
You may purchase the ticket that only includes the tailgate party.
As many as you want. For parties over 10 please contact us first !
Yes. For each tailgate we plan ahead based on the number of people attending but we operate while supplies last. We will provide all you need to have a great tailgate with no planning needed nor do you have to clean up after ! We take care of it all.
Upon arrival and checkin at hotel each guest will be given a packet with all items necessary for the package. Game tickets will be secured by a member of birdgang travel. If you are purchasing a la cart items you can arrange pick up with us. No game tickets will be mailed. They can be arranged to be picked up in Phoenix , for those customers looking to do so. Please email us to make these arrangements .
Details that include transportation will be provided with each package. Please take note if bus leaves from our headquarters hotel and not the hotel your at. This will be noted. All scheduled are from our main hotel on the trip. Do to parking and fans exiting the stadium at various stages of the game, and bus wait time costs. Each person is responsible for their own ride back to the hotel when leaving stadium . We recommend Uber or Lfyt , easy cheap and in every city ! Also if you miss the bus to the event or tailgate , you are responsible for getting there on your own. No refunds will be issued for missed riders.